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#Troubleshooting

#Basic

Repositories/Extensions are not loading.

If the repositories are not loading in the official site or in the Extensions section, repeat the process using VPN connection.

XYZ extension is not loading.
  1. Open the site in the browser. If the site is not loading in browser also, use VPN or try site cloning.
  2. If the site is working in browser, post a report in the reports channel.
Backup error

Change/reselect the download location. Cloudstream → Settings → download path and then select a custom location.

Restore backup error

Rename the extension of the file from json to txt. Now try again to read the backup file.

Error: Out of memory

Change the video cache on disk. Cloudstream → Settings → player > video cache on disk and set a lower amount of cache.

Safe mode on

Clear the app cache and restart the app. You can also set a lower amount cache to avoid this issue.

#Subtitles

Broken Subtitles

Video player → sources → subtitles and click the Auto at the top. Now change the encode of the subtitle language.

Subtitles casting issue

If subtitle isn't casting on the tv with the native casting system., try casting using this app.

Cloudstream → Episode page → Press and hold the epsiode → play with Web Video Cast → choose the link and then cast. The subtitle selection maybe not as good as cs3.

#Sorastream

The episode loading is taking too long.

As it scrapes a lot of sites, it takes time to load all of them. Skip loading after 3-5 seconds.

Some sources are not loading.
  1. Sora has some geo restricted sources. Use a VPN to access those sources.
  2. Or, exo player can't handle the video. Use external player like VLC.

Sora uses TMDb for catalogue, not the sources. So, it may show titles that no site has.

Some videos are not playing video/audio.

EXO player can't handle the video. Use external player like VLC.

Video Download error.

Try 1DM to download from Sorastream

#WSA

Install.ps1 is not recognized/missing

If the popup windows disappear without asking administrative permission and Windows Subsystem For Android™ is not installed successfully, you should manually run Install.ps1 as administrator:

  1. Press Win+x and select Windows™ Terminal (Admin)

  2. Input the command below and press enter, replacing {X:\path\to\your\extracted\folder} including the with the path of the extracted folder

        cd "{X:\path\to\your\extracted\folder}"

  3. Input the command below and press enter

        PowerShell.exe -ExecutionPolicy Bypass -File .\Install.ps1

  4. The script will run and Windows Subsystem For Android™ will be installed

Virtualization Error

  1. Remove WSA

  2. Go to "Turn Windows features on and off" and disable Hyper-V, Virtual Machine Platform, Windows Hypervisor Platform, and Windows Subsystem for Linux, then restart.

  3. Reenable these features and restart a second time.

  4. Make sure Core Isolation is turned off.

  5. In registry editor (regedit), go to \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FsDepends

    Change the value of “Start” from 3 to 0

  1. Then in CMD (Run as Adminstrator), paste:
bcdedit /set hypervisorlaunchtype auto
  1. Reinstall WSA by running Run.bat